Rivonia, Sandton, Johannesburg063 132 8088067 741 0422063 253 5542WhatsApp

Your questions

Print and signage FAQs

Quick answers to the print and signage FAQs clients ask us most about ordering, artwork, turnaround, payment and collection. If your question is not covered, call, WhatsApp or use the chat and we will help.

  • Ordering
  • Artwork
  • Turnaround
  • Collection
Print and signage FAQs

Still have a print or signage question?

Use the on-site chat, WhatsApp or the contact page. For job-specific answers, request a quote and mention your question in the brief.

Frequently asked questions

How do I order?

Send your requirements through the quote form, chat, WhatsApp or in the shop. We reply with a written quote, and once you approve it and artwork, we schedule production.

Do you really do same-day printing?

Often for suitable jobs, but never automatically. It depends on capacity, job size, approved artwork, payment and a confirmed deadline, all of which we confirm on your quote.

What does the 24hr in your name mean?

It reflects our focus on fast turnaround. It does not mean we are open around the clock or that every job is finished within 24 hours.

What artwork formats do you accept?

PDF, AI, EPS, SVG, PNG, JPG, TIFF, PSD, CDR and ZIP. Vector files and print-ready PDFs are best. See our artwork guidelines for details.

What if my artwork is poor quality?

Send it anyway. We will explain what needs fixing and can clean up or rebuild it. Design time is quoted separately.

How do I pay?

Payment terms are stated on your quote. Production is scheduled once artwork is approved and payment is arranged as the quote describes.

How long is a quote valid?

Each quote states its own validity. Ask us to reconfirm if you are returning to an older quote.

Can I collect my order?

Yes, from our Rivonia shop. Wait for our confirmation that it is ready, and call or WhatsApp before you travel.

Do you deliver?

Delivery can be arranged and is quoted per job. Ask when you request your quote.

Can I change my order?

Tell us as early as possible. Before production starts, changes are usually straightforward. After that, they may affect cost and timing.

Do you take small orders?

Many products can be quoted in small quantities. Tell us what you need and we will say what is practical.

Do you handle large orders?

Yes, large orders can be quoted. Give us the quantity and deadline early so we can plan capacity.

Can you match my brand colours?

We work from your artwork and can discuss colour references. Some variance between screen and print or between materials is normal; we explain the options on the quote.

Explore

Cannot find your answer? Ask us directly.

Send your brief, quantities and deadline. We reply with a clear written quote and confirm the turnaround before anything goes to production.

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